Website Terms of Use & Privacy Policy

Please read these terms of use of use carefully before using this website ("Site"). It is our policy to respect and protect the privacy of our customers and other users of our website. This policy tells you how we collect information and how we use it.


Website Terms of Use

By using this Site, you are agreeing to these terms of use. If you do not agree to these terms of use you should not use this Site. We reserve the right to change these terms of use at any time. Any changes will be posted on this Site. Your continued use of this Site following the posting of changes to these terms of use will mean you agree to those changes.


Website owner
This Site is owned and operated by The House of Kaizen Limited ("HoK", "our", "us", and "we"). The House of Kaizen Limited is a company registered in England with registered number 04967817. Our registered office is Provost & East Building WeWork, 145 City Road, London, EC1V 1AZ, United Kingdom. Our VAT number is GB 945 7195 85.

The materials in this Site are provided "as is" and without warranties of any kind either express or implied. HoK does not warrant that this Site or any part of it will be available in an uninterrupted or error-free way, that defects will be corrected, or that this Site or the server that makes such materials available is free of viruses or other harmful components. We do not warrant or make any representations regarding the use or the results of the use of the materials in this Site in terms of their correctness, accuracy, reliability, or otherwise. You assume the entire cost of all necessary servicing, repair, or correction of your computer equipment following your use of this Site. These limitations of liability do not apply to the extent that they are prohibited by any applicable law.

Copyright & Trademarks
Except where otherwise indicated, the copyright in all material appearing on this Site (including but not limited to all text, graphics, drawings, logos, photographs, videos, and sound recordings) is owned by HoK. All trademarks, service marks, and trade names of HoK used in this Site (including but not limited to the name "House of Kaizen" and the "House of Kaizen" logo) are trademarks or registered trademarks of HoK. Other trademarks, service marks, and trade names belong to their respective owners. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any material (whether protected by copyright or trademark law) owned by us in any way without our prior written consent. The use of our copyright material or trademarks on any other website or in any computer network is prohibited without our prior written consent. We prohibit the use of our trademarks as a link on other websites unless such use has been approved in advance in writing by us or one of our authorized agents.

Restrictions on Use of Site and materials
Permission is granted to view, electronically copy, and print in hard copy portions of this Site for the sole purpose of using this Site as an electronic brochure, ordering or receiving a product or service from us, or communicating with us, provided you keep intact all copyright and other proprietary notices. With these exceptions, no material from this Site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You may not use this Site for the purpose of modification of the materials or use of the materials for any other purpose, including but not limited to use on any other website or in any computer network.

Any software downloaded from the Site, including any files and images incorporated in or generated by the software, and data accompanying the software is licensed to you by HoK or the relevant owner of the software or other material and its use is subject to the terms of the license agreement included in the installation package. Neither we nor any such relevant owner transfers title to the software or other material to you. Except to the extent required by any applicable law, you may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the software to a human-readable form.

You are prohibited from transmitting to or from this Site any unlawful, threatening, defamatory, obscene, inflammatory or pornographic material or any other material that could give rise to any civil or criminal liability under any applicable law.

Limitation of Liability
HoK makes no warranties or representations as to the accuracy of the information on this Site and we assume no liability or responsibility for any errors or omissions in its contents. Under no circumstances, including, but not limited to, negligence shall we be liable for any damages of any description resulting from the use of, or the inability to use, this Site or its content. These limitations of liability do not apply to the extent that they are prohibited by any applicable law.

Links to other websites
There are links to other websites from this Site that take you outside our service. Such websites are beyond our control and we do not accept any responsibility for any loss or damage you may suffer as a result of using such other websites. These other websites may send their own cookies to you, collect data, or solicit personal information. While we strive to protect our users' personal information and privacy these other websites may not do so and you use them at your own risk.

Products & Services
Any product or service provided by us is subject to a Master Services Agreement, Statement of Work, or other terms applicable to that product or service.

If you have a complaint or are unhappy with any aspect of this Site, please e-mail or write to:

Just Ask, The House of Kaizen Limited, 21 W 46th Street, New York, NY 10036.

Any complaint will be acknowledged within 10 working days and a resolution or explanation proposed within 20 working days. All complaints will be properly investigated and dealt with in confidence. No information supplied will be used for any other purpose other than to respond to the complaint.

These terms of use are effective until terminated by either party. You may terminate these terms of use at any time by destroying all materials obtained from this Site and all related documentation and all copies and installations thereof, whether made under these terms of use or otherwise. These terms of use will terminate immediately on notice from HoK if you fail to comply with any term or provision of these terms of use. Upon termination, you must destroy all materials obtained from this Site and all copies thereof, whether made under these terms of use or otherwise. Any termination on notice from HoK shall not automatically affect any rights you may have in relation to any product or service you have already contracted to receive from us although under the terms and conditions applicable to that product or service may entitle us to terminate our contract with you should you breach these terms of use.

Information you transmit through this Site is subject to HoK's privacy policy and remains our property. Please click here to see our privacy policy. We endeavor to protect your personal information and privacy but we cannot guarantee that any information you transmit to us over the internet will not be monitored or intercepted in the course of transmission. Accordingly, if you transmit information to us over the internet you do so at your own risk.

Entire Agreement
With the exception of the Master Services Agreement, Statement of Work, or other terms which apply to any product or service provided by us, these terms of use are the entire agreement between you and HoK with respect to the use of this Site and supersede any prior understandings or agreements (written or oral).

Except where otherwise indicated, all Site contents, design, photographs, graphics, and text are Copyright © 2010, The House of Kaizen Limited.

Governing Law & Jurisdiction
Any claim relating to, and the use of, this Site and the materials contained herein is governed by the law of the United States of America and is subject to the exclusive jurisdiction of the courts.

March 2010 Edition

Privacy Policy

We promise to:

  • Keep your data safe and secure and process it in a manner that follows your wishes.
  • Only use or disclose your personal information to provide you with the information you have requested or have agreed to receive or if we are required to disclose it by any applicable law, regulation, or legal process.
  • Assist you to change your mind at any time about the communications you have signed up to receive.
  • Only disclose your data to third parties for marketing purposes when you have said it's OK to do so.

About House of Kaizen Ltd.

This is the worldwide privacy policy for House of Kaizen, the trading name of NETexponent LLC DBA House of Kaizen (registered in New York, NY USA), and its wholly-owned subsidiary The House of Kaizen Limited, (company number 04967817).

You can reach us by email at You can reach us by telephone at +1 (0) 212 981 2700 (US). Alternatively, you can write to any of our offices via the contact details at the bottom of this policy.

What information do we collect about you and how do we use it?

We collect personally identifiable information on certain areas of the site where you register, request information or a response, sign up for events, apply for jobs and participate in user posting areas, such as surveys. We will process the data you supply in order to provide any service you have requested when you sign up on our website.

For instance, we collect your Full Name, Email, and Phone on our website Contact Us form, in order to get back to you with the information you have requested.

We are the sole owners of the information collected on this site. We only have access to the information you voluntarily give us. We will use your information to respond to you, regarding the reason you contacted us. We will not sell or rent this information to anyone.

We will only use your personal data for the purposes you have permitted and we will not share it for marketing purposes outside of House of Kaizen Ltd., unless you have given us permission to do so. If this practice changes in the future, we will update this policy to identify the third parties and include customer opt-out information. 

Where is your data stored?

Your data is held on secure servers operated by House of Kaizen Ltd. and will be stored under robust security measures. To prevent unauthorized access, maintain data accuracy, and ensure the correct usage of information, we monitor and adjust our physical and electronic procedures to safeguard and secure your personal data while in our care. Any outside suppliers are under strict contractual terms to mirror the security policies that we currently have in place.

We have put in place procedures to deal with any suspect personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

How we share your data:

If you complete a survey that we send you, your data will be stored on Typeform – the platform we use to collect survey responses. There is more information about Typeform here.

What are cookies and how do we use them?

Cookies are simple text files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow). This file enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.

We also use cookies to help us compile reports about site traffic and site interaction so that we can see how the site is performing and offer better site experiences and tools in the future.

You can set your browser not to accept cookies and the below websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

For further information visit

You can also find further information on how to disable cookies or manage your cookie settings for the browser that you use from the following list:

  • Google Chrome
  • Firefox
  • Internet Explorer
  • Safari

Access to your information and corrections

You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the below address. We want to make sure that your information is correct and up to date. You may ask us to correct or remove information that you think is inaccurate.

You can also use the unsubscribe link at the bottom of our emails to remove your details from our mailing list. 

How to contact us

New York office: Just Ask, House of Kaizen Limited, 21 W 46th Street, New York, NY 10036, United States.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 13th November 2019.

November 2018 Edition

HQ - 21 W. 46th Street | New York, NY 10036

Terms & Privacy | © House of Kaizen