Ask Me Anything: Tracking the Right Data to Make Informed Decisions

Erica Alfonzetti - Director of Membership & Subscription, Care by Volvo

During this text-based event, Erica Alfonzetti, Head of Subscription Offers and Operations at Care by Volvo covered members' questions related to tracking the right kinds of data. Care by Volvo is the first car subscription to succeed, largely thanks to Alfonzetti and her team's dedication to understanding customers’ pain points and delivering on the solutions they need - all through the lens of data and subscriber experience optimization.

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SubscriptionWorks Community

Subscriber growth is not Ecommerce so we’ve created a place where subscription-specific executive, product, marketing, and data peers can connect in a private Slack network.

Now more than ever, we see the importance of relationships in the growth of subscription products. In an ever-changing landscape, we need one another. To provide support to leaders and teams we are re-investing our efforts to revitalize this community and to ensure that it’s a valuable use of your time. In this community, you'll find:

  • Networking with subscription experts
  • Exclusive access to AMAs
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  • Exclusive content & events
  • CX Teardowns of popular subscription products

Now Accepting Applications for Q1 2021

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  • Real-time peer feedback on issues you need to solve
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  • Live CX Teardowns of popular subscription products

Now Accepting Applications for Q1 2021




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BLM Fist

This 3-part series served to raise awareness of issues of diversity, equity, and inclusion and help us begin to take real action towards culturally relevant spaces. Dr. Liza Talusan facilitated learning experiences that provided reflection assignments to be completed before the next session. 


We spent time and resources ensuring that we know how to create happiness both inside and outside of work. In this new normal where we don’t get to connect on a personal level with each other as often as we’d like, we set aside time to connect, get creative, and bring unique perspectives together so that we can


During this text-based event, Erica Alfonzetti from Care by Volvo covered questions related to what kinds of data you should be tracking to help you make informed decisions when it comes to optimizing the subscriber experience.  Erica is leading the team at Care by Volvo as they seek to craft an exceptional customer experience.

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