Customer Experience, Innovation & Change Management
Held on Wednesday, October 21, 2021
During this text-based event, KC Duggan from Mindbody answered your questions with her experience in a fast growing and innovative health and wellness SaaS business. KC's experience includes direct customer experience optimization and innovation as well as organizational change management and empathetic leadership -- she's a font of knowledge about growth in the subscription economy, we enjoyed the opportunity to learn from her directly!
As the Director of Revenue Systems at MINDBODY, KC oversees a team that is responsible for increasing our organizational velocity and the efficiency of our Revenue Teams through system optimization, integration and seamless digital adoption. After graduating Magna Cum Laude with a Bachelor of Fine Arts from Syracuse University, she built her career on her willingness to take risks and her ability to lead teams to deliver value. Her focus continues to be centered on creative and collaborative leadership, directing operational activities, and executing strategies that deliver positive outcomes.
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In this community of subscription executives, you’ll have the opportunity to learn from and share with your peers one as we all grow better, together.
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