Near or far, together or apart, stronger relationships make work better. We brought our team together with relationship experts for an exclusive virtual event designed to optimize interpersonal skills that improve business outcomes. We learned the tools and refined the skills needed to deliver exceptional client experiences and strengthen our professional relationships, as we continue to make HoK a better place to work and a place that works better.

The Agenda

Talks, inspiration, reflection and action to build products, drive growth, and have some fun while doing it.

Matt Nowen - House of Kaizen

Client Journey Optimization

Strong relationships are the backbone of HoK's successful client collaborations, and like all relationships, they need regular reflection and optimization for continued success. Our Subscriber Growth Diagnostic provides the optimal framework to quickly explore and identify ways to enhance our client relationships through the HoK experience. Matt Nowen will present key insights from our client journey Discovery analysis and lead us through an Ideation session where we will focus on improvements to the client journey that can better overcome the challenges of fully-distributed client collaboration and the transition to the new normal (but better) ways of doing business together.

Meredith Oliver

Become a Superfan and SLAY Your Sales Goals!

Do your sales leaders need a jolt of energy? Need to get out of a rut or break bad habits? Want to make sure your sales team is ready to capitalize on the strong economy? Good news — Meredith Oliver has just the program to help! Your sales team will learn how to sell to the internet-empowered buyer who hates a sales pitch but craves a relationship. Discover how to be more relevant to the digitally-savvy prospect by embracing technology and social media. Master how to deliver an engaging, interactive sales presentation. Based on Meredith’s book, FANtastic Selling, this program teaches your salespeople how to make an immediate connection and avoid costly relationship mistakes. Today’s customer is more informed, educated, and knowledgeable than ever before. They are FANS even before they buy! Become superfans of your fans and watch your sales soar! Buckle your seatbelts and get ready to learn…. Meredith Oliver (and her fabulous high heels) are in the building!

John Formica

Creating a "Magical" Customer Experience

John, the “Ex-Disney Guy”, is a leading authority on tourism, hospitality and service industries alike, while fast becoming a highly sought after internationally known keynote speaker, business and team trainer and small business consultant. John has inspired audiences across the globe with over 3,000 keynotes and seminars to associations, business communities, health care professionals, colleges and students, showing them how to create a Disney-like culture, positive leadership, team relationships, small business growth and transforming any existing service level into a Magical customer experience.

Kindness Quest

Attendees will participate in various games and activities designed to inspire gratitude and appreciation. We will also directly contribute to making a meaningful impact in the community through these activities.